TomTom support

[John]

Ok, this is not exactly a camera company, but I thought that I would congratulate TomTom on their response when my GPS developed a problem. My happy story:

My GPS developed a problem, and so I phoned TomTom. They decided that I should return the unit, and sent a prepaid bag (which guaranteed pre 1pm delivery) along with a custom cardboard housing to fit the GPS into.

I took the parcel to the post office on the Saturday, and by 11:00am on the Monday, I had an email acknowledging receipt of the parcel. Within two hours, I had another email to say that a replacement had been posted.

The replacement unit (in the same protective packaging) arrived at 07:50 on Tuesday in a guaranteed before 9am bag.

What a very efficient, prompt, and informative bit of support, and it certainly made me a very satisfied customer. :)

Well done TomTom.

[EOS_JD]

Nice one John. I just bought the "Go 520T" a few weeks ago so nice to know their support is good. Was a great help on my recent trip up north. Would not go on a long trip without it!

[BillAllsopp]

Good to hear

[hotchef232]

wish i could offer same but unfortunatly from start to finish of problems with tom tom 7 months of ****. worst customer servic ever.

resulted in eamils to company director to get sorted.

would never ever purchase tomtom again

[John]

That's a shame hotchef. Perhaps though my recent good experiences were a direct result of improvements made after negative feedback?

[hotchef232]

hey guess what it is only two months since i was upgraded to a 720 and now............................................... .................................................. .................................................. .........






it is knackered again.

i am not going down the **** again so bin here it comes and i will buy something that is nothing to do with tomtit


could only happen to me.

[Condyk]

If ya wanna recycle it then send it my way and maybe I can get it fixed :-)

I'm not sure about TomTom. I like my PDA version but their support for upgrading is poor: I want a updated map but can't find out whether the version currently on offer to buy is actually updated or same as what I have, plus the cost! Then seems I can't upgrade my current version of the application - I must buy new. You have to use third party forums to get any kind of useful info. if there is a problem as well.

[SteveBachs]

I bought a TomTom One V2 last month and it's been a godsend.
I read the pdf manual to get the most out of it and looking forward to using it on my photography expeditions.

My only regret is that Les is no longer here as I was going to badger him for the Viz Comic Character voice he has on his (the one he has to change when his mother in law is in the car with him)
It had me in stitches the last time we met at Glencoe.

[John]

I'm happy enough with the built in computer one (as it speaks all of the street names too), but a quick search on Google should reveal a few places to get the Viz voice.

[SteveBachs]

I'm happy enough with the built in computer one (as it speaks all of the street names too), but a quick search on Google should reveal a few places to get the Viz voice.

Found it thanks John ;)

[Condyk]

Do you have a link sir? i fancy Rogering my TomTom fnar, fnar! :eek::rolleyes:

[SteveBachs]

Do you have a link sir? i fancy Rogering my TomTom fnar, fnar! :eek::rolleyes:

Give me to tonight and I'll upload to my Sky Drive.
I actually found a set of 80 voices!
I spent last night driving around Montrose with my Windows down shocking old grannies :lol:

[CousinMadness]

Nice one John. I just bought the "Go 520T" a few weeks ago so nice to know their support is good. Was a great help on my recent trip up north. Would not go on a long trip without it!

Great to hear of a positive experience with a Company. Although I must admit to having a laugh at the thread and our dependence on electronic devices.

An experience that comes to mind was whilst talking to my friend John, an A310 Airbus pilot for Air Transat. Despite the modern day glass cockpits, with more computer screens than Microsoft, triple redundancy, satellite navigation, radar, radio, even cellular and shortwave for back ups. FAA regulations state that they cannot take off without physical paper maps in the cockpit.

So.... I hope that you still carry one in your glove pocket for you never know when your GPS is going to go on the fritz.


Cousin. :mrgreen:

[Condyk]

I spent last night driving around Montrose with my Windows down shocking old grannies :lol:

Nice one son ... fill ya boots with fun before the bobbies catch up with ya ;)

G
So.... I hope that you still carry one in your glove pocket for you never know when your GPS is going to go on the fritz.


I have a map book in the boot ... too many gloves in the glove box :( :mrgreen:

[SteveBachs]

Having a bit of trouble getting all 80 uploaded but for now here's a linky to the Roger Melly Viz voice files:

http://cid-3d0d9902b3319948.skydrive.live.com/browse.aspx/Public/tomtomvoices (http://cid-3d0d9902b3319948.skydrive.live.com/browse.aspx/Public/tomtomvoices)

Enjoy!

[Condyk]

Cheers ... downloaded and will install when I get chance.